Shipping policy
Processing Time
We carefully process every order to ensure it’s ready for shipment. Orders are typically processed within 2–3 business days. Please note that processing time does not include weekends or public holidays.
Shipping Time
Once your order has been processed, standard shipping usually takes 5–10 business days depending on your location. Delivery times may vary slightly due to customs, local postal services, or unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
Order Tracking
After your order is shipped, you will receive a tracking number via email, allowing you to follow your package every step of the way.
Address Accuracy
Please ensure your shipping address is complete and accurate. ELOREVE is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe:
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Check your tracking information.
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Contact your local postal service.
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If issues persist, please contact our support team at info@eloreve.com.
Privacy Compliance
Your personal information, including shipping details, will only be used to fulfill your order and provide tracking updates. We do not share your personal information with third parties except where necessary for shipping purposes. For more details, please see our Privacy Policy.
Note:
Shipping times are estimates. While we strive to meet delivery expectations, delays may occur due to circumstances beyond our control, including public holidays, high seasonal demand, or customs procedures.